Able-cars & taxis aim to provide an efficient, professional and reliable service to all of our customers. Set out below are our terms and conditions of hire, which are intended to protect both ourselves and our customers.
We do not store credit card details nor do we share customer details with any 3rd parties
In accordance with British law, seat belts must be worn at all times.
For the comfort and consideration of other customers, passengers are not permitted to smoke in our vehicles however, smoking breaks can be arranged along the way if desired.
The consumption of food is not permitted in any of the vehicles unless specific agreement has been made to the contrary at the time of the booking and agreed in writing.
The hirer is responsible for the general conduct and behaviour of his or her party.
The Company and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or any other passenger.
Every effort will be made by the company to ensure that vehicles arrive on time and reach destinations on time. The company shall not be held responsible or liable for any delays (and or arising consequential losses) that occur beyond its control.
The driver will travel by the most appropriate route on the day, unless instructed otherwise by the customer.
In the unlikely event that we are unable to complete a booking due to circumstances beyond our control, a full refund will be given. Beyond this we are not liable for any additional costs incurred or the loss of any moneys paid by the customer.
All metered journeys are charged in accordance with Kettering Borough Councils price list for all Hackney carriage taxis.
Prices displayed on our web-site are quoted as one way only and are subject to change without notice.
Although we will take every care, we will not be responsible for any loss or damage to luggage or personal property left in the vehicle or after the hire period.
Our vehicles are serviced and maintained to the highest levels however in the unfortunate event of breakdown able-cars & taxis cannot be held responsible.
All incurred tolls will be paid by the hirer.
All pickup details such as time, day, date, airline, landing time, incoming Airport, etc will be read back to you when making your booking; please ensure that all details are in fact correct before agreeing to the booking (please note that two common mistakes made by customers is a wrong return flight number being given or we are giving the time of a return flights take of time from country of origin rather than landing time back into the UK.) If you are travelling to an Airport and returning with us, you will be asked to sign a return slip or we will have you check your details by email both methods clearly state all information on your return details; please check this information very carefully before signing the return slip or the email that we ask you to return to us.
We reserve the right to charge the full rate of any journey cancelled less than 24 hours prior to the booking time.
In the event that a driver and vehicle is dispatched to an address to pickup passengers to transport to an Airport or any other destination which has been prearranged via a booking and no person/s are collected from the address given when booked and no cancellation has been received, Able Cars will have allocated the driver and vehicle for a set time period to complete the journey therefore we reserve the right to charge full payment of the prearranged charge which will be payable in full. Please note that any cancellation must be given to us in writing and at least 24 hours before the pickup time.
In the event of a cancellation of any airport booking, we reserve the right to charge the full amount of the booking if cancellation is less than 24 hours from the arranged pickup time. Please note that any cancellation must be given to us in writing and at least 24 hours before your pickup time.
All Airport transfer cancellations are subject to a £25.00 cancellation fee, this is to cover the cost of our administration.
Journeys booked from Airports, Train Stations, and Seaports; the onus is on the passenger to locate the driver and not the driver to locate the passenger, on booking any such journey we will give a definite pick-up point that the passenger must locate.
Any fouling of the car by any passenger will result in a charge of a minimum of £50.00 dependent upon the severity of the fouling and which is defined by Kettering Borough Council.
Price Match – Terms and Conditions:
If you find a like-for-like taxi airport transfer price cheaper with another taxi company, we will guarantee to match the price and give you a further 2.5% discount of our advertised prices from our website.
Before booking the airport transfer from Kettering you must obtain a printed confirmation of the lower fare from the competitor on headed paper or take a screenshot of their web page. This must include airport transfer price from Kettering (only) travel dates and times, and number of passengers, along with number of pickup/drop off points.
Please send the lower quote/screenshot by e-mail to us with the details for us to match the quote. We will then validate the quote and if successfully validated, we will make a booking for you.
Price match guarantee is specifically for our advertised rates from our website only.
Applies to fares for the identical journey, including airport destination, departure date, departure times, number of passengers and number of pickup/drop off points.
We will match any price that is lower than our price for exactly the same airport transfer, provided you supply proof of a like-for-like quote to us at the time of requesting to book with us. Any cheaper prices found after you book with us will not be considered.
Offer can be withdrawn/altered without notice and cannot be combined with any other offer/discount.
Nothing contained in these terms and conditions can affect your statutory rights.
We reserve the right to alter these Terms and Conditions at any time and without notice.